7cb Privacy Policy – How We Protect Your Data

1. Introduction

7cb takes your privacy seriously. This Privacy Policy sets out clearly and honestly how we handle the personal data of everyone who uses our platform — from the moment you first visit 7cb.wine, through account registration, deposits and withdrawals in PKR, sports betting on cricket and PSL matches, casino gaming, and any interaction with our support team.

We understand that Pakistani players want to know exactly who has access to their information and what it is being used for. This policy is written to give you that clarity in straightforward language — not buried in legal jargon that nobody reads.

If at any point you have questions about how your data is handled that are not answered here, please reach out to the 7cb support team through the platform. We will do our best to help.

2. Data We Collect

7cb collects personal data in two main ways: information you provide directly, and information collected automatically as you use the platform.

Information you provide:

• Full name, date of birth, and contact details (email address, phone number) provided during registration
• Identity verification documents (such as CNIC) submitted when required for account verification or withdrawal processing
• Payment information used for deposits and withdrawals — including details associated with JazzCash, Easypaisa, Raast, bank accounts, or cards
• Communications sent to 7cb support, including chat messages, emails, and support tickets
• Responsible gaming preferences and self-exclusion requests made through your account settings

Information collected automatically:

• IP address and approximate geographic location at the time of login or access
• Device information including device type, operating system, and browser version
• Session data including pages visited, time spent, and features used within the platform
• Betting and gaming activity including bet history, stake amounts, and game sessions
• Cookie and tracking data (see Section 6 for details)

3. How We Use Your Data

The data 7cb collects is used exclusively for the following purposes:

• Account management: To create, maintain, and secure your 7cb player account, and to verify your identity when required.
• Transaction processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, and other supported payment channels.
• Platform operation: To allow you to place bets on cricket, PSL, T20, Football, Esports, and casino games — and to settle those bets correctly.
• Customer support: To respond to your queries, resolve disputes, and investigate account issues.
• Fraud prevention and security: To detect and investigate suspicious activity, protect the platform from abuse, and keep all players safe.
• Responsible gaming: To support the responsible gaming tools you have enabled, including deposit limits, session reminders, and self-exclusion.
• Platform improvement: To understand how players use 7cb so we can improve the experience, fix bugs, and develop features that matter to our players.
• Communications: To send you important account-related notifications, transaction confirmations, and — where you have opted in — promotional messages about relevant bonuses and offers.

7cb does not use your personal data to make automated decisions that significantly affect you without human review. Fraud detection systems may flag accounts for review, but a member of the team will assess flagged cases before any action is taken.

4. Legal Basis for Processing

7cb processes your personal data under the following legal bases:

• Contractual necessity: Processing your registration details, payment information, and betting activity is necessary to provide the services you signed up for. Without this data, we simply cannot operate your account.
• Legitimate interests: We process usage data, device information, and session activity to maintain platform security, prevent fraud, and improve the overall experience for all players.
• Legal obligation: In certain circumstances, 7cb may be required to process or retain data to comply with applicable legal requirements, including anti-money laundering obligations and fraud reporting duties.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only on the basis of your explicit consent, which you can withdraw at any time through your account settings.

5. Data Sharing with Third Parties

7cb does not sell your personal data. We may share limited information with trusted third parties only where strictly necessary to operate the platform or comply with legal obligations.

• Payment processors: When you make a deposit or withdrawal in PKR, relevant transaction data is shared with the payment provider — JazzCash, Easypaisa, Raast, your bank, or card network — only to the extent required to complete the transaction.
• Identity verification services: If 7cb requests identity verification, your documents may be passed to a third-party KYC (Know Your Customer) service provider operating under a strict data processing agreement.
• Fraud prevention services: Anonymised or aggregated data may be shared with fraud detection providers to protect the platform and its players.
• Game providers: For casino and live dealer games, game providers may receive your account identifier and bet data to run the game session. They do not receive your full identity or payment details.
• Legal authorities: 7cb will disclose personal data to law enforcement or regulatory bodies if required to do so by a valid legal obligation. We will not disclose more than is legally required.

6. Cookies and Tracking

7cb uses cookies and similar tracking technologies to make the platform work properly and to understand how players interact with the site. Here is a breakdown of the types of cookies used:

• Essential cookies: These are required for the platform to function. They handle your login session, remember your language preferences, and keep your account secure. You cannot opt out of essential cookies while using 7cb.
• Analytics cookies: These help 7cb understand which pages and features are most used, where players encounter problems, and how navigation can be improved. Data collected is aggregated and not tied to individual identities.
• Preference cookies: These remember your settings — such as display preferences or responsible gaming limits — so you do not have to re-enter them every visit.
• Marketing cookies: If you have consented, these cookies allow 7cb to show you relevant promotions and content based on your activity. You can withdraw consent at any time.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the 7cb platform.

7. How Long We Keep Your Data

7cb keeps your personal data for as long as your account is active and for a reasonable period after account closure to fulfil any remaining legal, financial, or dispute resolution obligations.

• Account data: Retained for the duration of your account and for up to five years after closure, unless a longer retention period is required by law.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years to meet standard financial record-keeping requirements.
• Identity documents: Copies of CNIC or other verification documents are retained for the period required by applicable anti-money laundering rules and deleted securely once no longer needed.
• Support communications: Chat logs and support tickets are retained for up to two years to allow for dispute investigation and service improvement.
• Analytics data: Aggregated, anonymised usage data may be retained indefinitely as it can no longer be linked to any individual.

When your data reaches the end of its retention period, it is securely deleted or permanently anonymised. You can request early deletion of your data by contacting support — subject to any overriding legal obligations.

8. How We Protect Your Data

Keeping your personal information secure is a responsibility 7cb takes seriously. The platform uses a combination of technical and organisational measures to protect your data from unauthorised access, loss, or misuse:

• All data transmitted between your device and 7cb is protected using TLS (Transport Layer Security) encryption.
• Passwords are stored using strong one-way hashing — not in plain text — so even 7cb staff cannot read your password.
• Access to personal data within the 7cb organisation is restricted on a strict need-to-know basis. Only staff who require access to perform their role can view player data.
• Payment details processed through JazzCash, Easypaisa, Raast, and cards are handled by PCI-DSS compliant payment processors. 7cb does not store full card numbers on its own servers.
• Security practices are reviewed regularly and updated in response to emerging threats.

While 7cb takes every reasonable measure to protect your data, no system connected to the internet can be guaranteed 100% secure. If you believe your account has been compromised, contact support immediately and change your password.

9. Your Data Rights

As a player on 7cb, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 7cb support team through the platform:

• Right to access: You can request a copy of the personal data 7cb holds about you. We will respond within a reasonable timeframe.
• Right to correction: If any personal data we hold is inaccurate or out of date, you have the right to request that it be corrected. For changes to registered name or date of birth, identity verification will be required.
• Right to deletion: You can request that 7cb delete your personal data. We will action this request where there is no overriding legal obligation to retain the data.
• Right to restrict processing: In certain circumstances, you can ask 7cb to stop processing your data while a dispute or correction request is being resolved.
• Right to object to marketing: If you have previously consented to marketing communications, you can withdraw that consent and opt out at any time through your account preferences.
• Right to data portability: You can request a copy of your data in a structured, commonly used format if you wish to transfer it.

10. Minors and Under-18 Players

7cb is strictly an adult platform. The service is intended only for players who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If 7cb becomes aware that a player account belongs to a minor, that account will be closed immediately, all deposits will be returned, and any winnings will be forfeited. Any personal data associated with the account will be deleted promptly.

If you believe a minor has registered on 7cb, please notify support immediately so the matter can be investigated and resolved without delay.

11. Changes to This Privacy Policy

7cb may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable legal requirements, or improvements to our data handling practices. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.

Where a change materially affects your privacy rights or how your data is used, 7cb will make reasonable efforts to notify you — either through an in-platform notification or an email to your registered address — before the change takes effect.

Continued use of 7cb after the updated policy comes into effect constitutes your acceptance of the revised terms. If you do not agree with any update, you should stop using the platform and contact support to arrange account closure.

12. Contact Us About Privacy

If you have any questions, concerns, or requests related to your personal data and how 7cb handles it, please get in touch with our support team through the platform. You can also refer to our FAQ page for answers to common questions about accounts, payments, and data.

For matters relating to these Terms and Conditions alongside this Privacy Policy, please also review our Terms and Conditions page. For guidance on managing your gaming habits and using the responsible gaming tools available on 7cb, visit our Responsible Gaming page.

We are committed to resolving any privacy-related concern promptly and transparently. Your trust matters to us — and handling your data responsibly is part of how 7cb earns and keeps that trust.